Frequently Asked Questions
Everything you need to know about your Monkstory experience
What materials are used in Monkstory products?
We are a 100% vegan brand. All our footwear and accessories are crafted using high-quality synthetic leather and sustainable materials, ensuring zero animal cruelty without compromising on luxury.
How do I determine my correct shoe size?
We provide a detailed size chart on every product page. We recommend measuring your foot length in centimeters and comparing it to our guide to ensure a perfect fit.
What is your return and exchange policy?
We offer a 7-day return and exchange window for all unused products in their original packaging. Please visit our Returns Center to initiate a request.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pincodes within India. You can also pay via credit/debit cards, UPI, and net banking for a faster checkout experience.
How should I care for my Monkstory vegan leather shoes?
To maintain their finish, simply wipe them with a damp cloth and mild soap. Avoid using harsh chemicals or submerging them in water, and store them in a cool, dry place.